Terms & Conditions

1. General:

1.1. All references to “we” and “us” in the following terms and conditions refer to Posh Poms UN operating from www.poshpoms.co.uk

1.2. You must be aged 18 years or over to purchase any of our products. By placing an order you confirm you are at least 18 years old.

1.3. All items for sale are brand new unless otherwise stated.

1.5. Dispatch of items

1.5.1.DPD: We endeavor to dispatch items within 24 hours of receipt of cleared payment, except during weekends and UK bank holidays (Providing items are in stock). However on most weekdays, items will be dispatched the same day if cleared payment is received before 15:00 hrs. This is also dependent on all items for an order being in stock.


2. Payment:

2.1. We accept Card and PayPal payments. We will wait until payments are cleared, where relevant, before issuing items. Please note that, in our experience, PayPal eCheques normally take 10 days to clear. We strongly suggest that if sending cash, you obtain a suitable level of compensation for loss – see Royal Mail Website for details.

2.2. Payments should be made within 7 working days from the purchase date. If you are not using PayPal as your payment method, please include with your payment, the description and color of item(s), (if applicable).

3. Returns


3.1. Contract Cancellation: If you are purchasing from within the European Union, you have the right to cancel the contract for the purchase of any items within a period of 7 working days, beginning with the day after the day on which the item is delivered.

3.1.1. If you wish to return item(s) under the terms of 3.1 above, then the items must be unused, in their original packaging, with all relevant seals attached and unbroken. The item(s) must be sent to us so that we receive them within 14 working days after the day of the date that the item(s) were delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is damaged on receipt, (see 3.2 below).

3.2. Wrong/Damaged items:

3.2.1. Wrong item(s): If we send a wrong item or items to the buyer, then they can be returned for replacement or refund at the buyer’s discretion. We will refund the postage costs associated with the return of the item(s). The buyer must contact us with details of the item(s) received BEFORE returning the items to us. Any items to be returned to us must comply with the item condition description given in 3.1.1 above.

3.2.2. Damaged item(s): We take great care in the packaging of all our items, but in the unlikely event the buyer receives item(s) damaged in transit, we will replace the item(s) at no further cost to the buyer. The damaged item(s), and all associated packaging, will have to be returned to us before we issue the replacements. The postage cost associated with the return will also be refunded by us. Please contact us BEFORE returning the item(s) to discuss the method of return. If it is impractical to return the damaged item(s), then we would require photographic evidence of the damage to be forwarded to us before we issue replacements.

4. Proof of Posting/Postal issues:

4.1. A proof of posting is obtained for all packages sent.

4.2. For packages deemed lost in the Royal Mail postal system, we will be happy, on behalf of our customers, to complete the relevant forms for the Royal Mail investigation into the loss. Please note, however, these investigations can take a considerable time to be completed. Full shipping information can be found here - this shipping information forms part of these Terms and Conditions.

4.3. Shipping is only free to customers based in the UK mainland. You will be asked to pay extra if you order from overseas. The shipping prices are calculated at checkout.

5. Disclaimer of liability:

5.1 All references to “we" or "our" in all statements under this paragraph 5 of the terms and conditions refer to Posh Poms UK. All references to “website” in all statements under this paragraph 5 of the terms and conditions refer to www.poshpoms.co.uk

5.2 Neither Posh Poms nor any of our employees, make any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed.

5.3 The information contained in this website is for general information purposes only. The information is provided by Posh Poms and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

5.4 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, in connection with the use of this website, or the information, products, services, contained on the website.

5.5 Every effort is made to keep the website up and running smoothly. However, Posh Poms takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

6.2 We reserve the right to amend these Terms and Conditions at any time.

If you have any questions please use the contact form

Data & Cookies

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) Information about your visits to and use of this website,

(b) Information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services,(WE DO NOT STORE YOUR CREDIT/DEBIT CARD INFORMATION).

(c) Information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.

(2) Information about website visits.

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.

 Most browsers allow you to refuse to accept cookies.(For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will however have a negative impact upon the usability of many websites, including this one.

(3) Using your Personal Data.

Personal Data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal information to:

(a) Improve your browsing experience by personalising the website,

(b) send information(other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology,


(c) Send to you marketing communications relating to our business, or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology(you can inform us at any time if you no longer require marketing communications to be sent by emailing us),

(d) Provide other companies with statistical information about our users - but this information will not be used to identify any individual user;
we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Other Disclosures.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) To the extent that we are required to do so by law,

(b) In connection with any legal proceedings or prospective legal proceedings,

(c) In order to establish, exercise or defend our legal rights(including providing information to others for the purposes of fraud prevention and reducing credit risk);
except as provided in this privacy policy, we will not provide your information to third parties.

(5) International Data Transfers

 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries(including the United States, Japan and other countries) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

(6) Security of your Personal Data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 You are responsible for keeping your password confidential. We will not ask you for your password.

(7) Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our Privacy Policy by email.

(8) Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee(currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by emailing us at any time, please find out email from our contact page.

(9) Third Party Websites

 The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

(10) Contact

If you have any questions about this Privacy Policy or our treatment of your personal data, please write to us by obtaining our contact details from our contact page.